Cancellation & refunds
Cancellation and refunds
Printing starts only after you approve your preview. Here's what happens if you want to cancel, or if something's wrong when it arrives.
Before you approve
Until you approve your preview, you can cancel for a full refund, including delivery. Email hello@posterzap.com with your order number.
Two rounds of changes are included. If you need further changes after two rounds, email me and I'll tell you what's possible.
After you approve
After you approve, your order goes to print and can no longer be changed or cancelled.
Email hello@posterzap.com — I'll stop it if printing hasn't started.
Your statutory rights
The promise above comes on top of the law. Your statutory rights on faulty goods — §§ 434 ff. BGB in Germany — are untouched.
If your poster arrives damaged
If your poster arrives damaged, is misprinted or differs from the preview you approved, email hello@posterzap.com with your order number so I can arrange a replacement or refund.
The legal position, in full
Every posterzap print is made individually for you after you order, from the information you supply. Because these goods are made to your specifications and clearly personalised, the 14-day right to cancel (§ 312g Abs. 2 Nr. 1 BGB; Art. 16(c) of Directive 2011/83/EU) does not apply. Our approval-and-cancellation promise is an additional, voluntary commitment and does not limit your statutory rights.
Widerrufsinformationen (Deutsch) →
Write to hello@posterzap.com with your order number.