Questions
Frequently asked questions
The poster
What's on the poster?
Your poster shows your race's swim, bike and run routes, with your name, race year and times. You can also add a photo at no extra cost.
Can I order a framed print?
Yes — a framed print is a 30 × 40 cm print in a wood frame with a clear acrylic front. Choose black, brown, natural or white. Arrives ready to hang.
Can I add a photo?
Yes. Add one race-day photo at no extra cost. You choose the crop.
What exactly do I receive?
What if my race isn't on the site?
Choose “Start with your own race” on the races page and add a route file or a link to the course on the organiser's website. I'll draw your course map from it.
Ordering
What do I need to get started?
Choose your race and year. Add a name and times if you'd like them printed; you can also ask me to find the times where that option is available.
How does it work, start to finish?
Choose your race, personalise your poster and place your order. I then prepare a preview for you to check. Printing starts only after you approve.
Will I see my poster before it's printed?
Yes. I send a preview after you order. Printing starts only after you approve.
Can I cancel?
Until you approve, you can cancel for a full refund. Email hello@posterzap.com with your order number.
Race routes and recordings
Do I need a route recording?
For a race listed on the site, no. If you raced it yourself, you can add your route recording from your order page after you order. For a race that isn't listed, yes — a route file (GPX, TCX or FIT) or a link to the course on the organiser's website.
How do I get my route file?
Export it from your watch or app as a GPX, TCX or FIT file, then add it to your order.
Can I order a poster for a previous race year?
Choose the year you raced. I use the course information for that year, or your route recording if you add one. If anything needs checking, I'll contact you before preparing your preview.
Gifts
Can I order a gift without knowing their times?
You don't need their times to get started. Ask me to look up their published results where that option is available; I'll contact you if anything needs checking.
Delivery and returns
What should I do if my poster arrives damaged?
If your poster arrives damaged, is misprinted or differs from the preview you approved, email hello@posterzap.com with your order number so I can arrange a replacement or refund.
Can I return it?
Each print is made for you, so returns aren't accepted because you've changed your mind. You can cancel for a full refund until you approve your preview. If your poster arrives damaged, is misprinted or differs from the preview you approved, email hello@posterzap.com with your order number so I can arrange a replacement or refund.
Can't find your answer? Email hello@posterzap.com.